The Fujairah Customer Happiness Center is a large modern facility for the provision of various services connected with personal identification cards. This first center can be considered as a model of increasing organizational effectiveness in terms of outlet accessibility and customer orientation to satisfy the multiple needs of the clients in the Emirate of Fujairah.
The business organization’s customer happiness center is mainly concentrated on ID card associated affairs, and all the processes will be carried out with efficiency and convenience to the customer. The services that are provided by this center include capturing fingerprints for persons in the various factions, issuance of new ID cards, renewal, replacements and even exemption from fines for overdue books.
Address:
The Fujairah Customer Happiness Center is located at the following address:
- Fujairah Customer Happiness Cente
- Sheikh Zayed Mosque Road,
- Al-Fujairah, United Arab Emirates
Working days:
7:00 AM TO 10PAM
- Monday
- Tuesday
- Wednesday
- Thursday.
- Friday:
- 7:00 to 12:00 and 2:30 to 7:30
Services provided at the Fujairah Customer Happiness Center:
Fingerprint Capture:
Another factor that is vital to the overall ID card application is proper capturing of fingerprints. Presently, the Fujairah Customer Happiness Center uses fingerprints that have proven helpful when it comes to the identification process of the applicants.
Further Reforms in Obtaining or Applying for a New Identity Card:
Regardless of whether people need an identification card for their newborn child, when they have moved to a new state, or they have never possessed an ID card before, the process of seeking for a new one is made easier by the center. Due to specific counters and well-oriented staff, all the applicants can get lost and confused.
ID Card Renewal:.
The center is useful for the Emirati citizens and GCC nationals as they can renew their Identity cards here. The renewal process is easy and fairly quick since the service works as the system to help the users without any difficulty.
ID Card Replacement:
Hence, if the ID card is lost, stolen or damaged, the Fujairah Customer Happiness Center avails itself as the best place to replace the same. As for the legal requirements, the applicants can quickly get a new ID card, thus being legal.
Exemption from Late Fines :
Taking into consideration the difficulties of the people, the center is aimed at providing concessions and forgiving the fines which are received by the clients in the case of their lateness. In regards to the public, this service will help to reduce some of the costs that individuals are faced with as well as increase inclusiveness.
Customer Service:
The main concept to drive the Fujairah Customer Happiness Center is an adherence when delivering services to the customers. There are specific personnel who attend to the visitors, respond to questions and make sure they have a good experience within the business place.
Card collection (Cards with prints in the center) ‘’
To make it easier for the clients, the centre is equipped with a card collection service in the event that the printed ID cards are picked from the stated centre.
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Public Facilities Available in the Fujairah Center:
For more best services for the public. customer happiness provide a lot of public facilities.Here are details:
Car Parking for Customers:
Considering the aspect of accessibility, Fujairah Customer Happiness Center provides an increased number of clients’ car parking spaces; female and space for customers with limited mobility options.
Toilets for Males and females:
The center is also fully aware of the client’s comfort and creates a comfortable and accessible atmosphere for everyone by having different washrooms; male, female, and disabled.
Prayer Room:
Due to the religious and cultural sensitivity of its guests, the center has sections that are prayer rooms for men and women, thus freeing the guests’ conscience to perform their duties without hindrances.
Go Digital Corner:
Following the vision of Fujairah towards technology development, the Fujairah Customer Happiness Centre introduced the Go Digital Corner where visitors can take a look at online services and seek help in availing for digital transactions, and being socially connected.
Knowledge Corner:
Maintaining a culture of constant learning and sharing of information, the center has placed special emphasis on the establishment of a Knowledge Corner which contains such items as government I. D card services, government’s initiatives, and community engagement and educational materials and teaching tools shared through informational displays.
Customer Experience at the Fujairah Customer Happiness Center
Streamlined Processes:
The Fujairah Customer Happiness Centre is also envisioned to be one-stop and a very convenient destination for all visitors. This implies that from the time the respective client gains entry into the health facility, then he or she is accorded a efficient manner without much delay in the existing processes.
Modern and Accessible Infrastructure :
- The center has a well-developed infrastructure and comfortable conditions for the client: innovative and barrier-free environment. Comfortable patient chairs, well designed waiting areas, and clear signage add up to the patient satisfaction since they do not have to stress themselves in Acute care.
Trained and Knowledgeable Staff :
- The personnel assigned to the Fujairah Customer Happiness Center are efficient and professional, guaranteeing that people get proper and truthful information. By being friendly to customers and offering to help where necessary, one is assured of selling the customer the product in a friendly way.
Personalized Assistance :
- Being aware of the fact that people’s needs in shelter may differ, the center provides individually tailored help to all comers. Employees learn more of certain needs, and they are willing to find the best ways to help each and every customer to adapt to this place in the best manner possible.
Multilingual Support:
- As a result of social diversity of the residents of Fujairah, the Fujairah Customer Happiness Center offer interpreted services for people with different language abilities. This will guarantee that members of the public can express themselves and get help in languages that are comfortable for them thereby improving the level of satisfaction.
Community Impact of the Fujairah Customer Happiness Center
Improved Accessibility and Convenience:
The establishment of Fujairah Customer Happiness Centre has brought about great positive changes especially as it relates to the ease of accessing services in this community. The officials have noted that through the provision of all ID card relevant services at one go round, time shall be saved since the congregants shall not need to visit several places in order to acquire their various forms of ID cards.
Enhanced Public Service Delivery:
For instance, commitment towards service delivery excellence signifies the center’s readiness to offer high quality service delivery backed by accountable government service delivery in the Emirate of Fujairah. The centre was able to put emphasis on the organizational goals of efficiency, transparency and customer focus hence promoting a high standard in the delivery of government services.
Promotion of Digital Transformation :
As for the ways in which the Fujairah Customer Happiness Center progresses the specifics of the digital change in the community, it is seemingly pertinent to address the center’s proactive incorporation of digital technologies as well as its creation of the Go Digital Corner.
Namely, the adoption of online services together with the necessary support from the center encourages people to use digital solutions and make society technologically advanced.
Community Engagement and Outreach :
The center, however, supplement the provision of the ID card services by being involved in the local community. The Fujairah Customer Happiness Center enriches students and beneficiary communities with knowledge through educational programs, awareness creation, and community engagement.
Inclusive and Accessible Services:
Thus, the Fujairah Customer Happiness Center’s focus on the principle of inclusion permits the members of the community with various disabilities or from different backgrounds to easily obtain necessary products and services while maintaining their dignity. It also makes the subjects and the community at large embrace the lessons of equality and thus promotes unity and togetherness in the society.
Contact Information for Customer Happiness Center in Fujairah:
For more Questions and inquiries customer can reach out easily their direct contact number and Email here is details:
- Phone: Primary Phone: +971 9 222 2222
- Email: info@customerhappinessfuj. govae
- Website: www. customerhappinessfuj. gov. ae
FAQ
What is the duration of the renewal of the ID card?
The time it takes to renew the ID card also depends on the type of circumstances or the number of applications in the queue and so on. However, due to the following strategies put in place by the Fujairah Customer Happiness Center, the delivery of services is efficient and on time. During the applicant’s visit or through the center’s communication, customer service desk, applicants can enquire about the normal processing time.
Is there a charge when it comes to the services of issuing or incorporating ID cards?
Yes, there are charges that come with the issuance of ID cards and this may include charges for issuance of new card, renewal of the card or replacement of the card. These fees are usually standardized by the appropriate government agencies and may slightly differ with the type of work needed. During the application process, the staff at Fujairah Customer Happiness Center will be able to give full clarification concerning the possible charges and how they are going to be paid.
Is there any way by which I can get an urgent printing of the ID cards?
Yes, the Fujairah Customer Happiness Center avails urgent ID card printing services to people who need their ID cards in a haste. This service is offered on a request basis and might be charged extra. The applicant can make an inquiry concerning the availability and the specifications of the urgent printing service when they are visiting.
Does the institution make special provisions for individuals with special needs?
The Fujairah Customer Happiness Center focuses on the provision of services for customers with disabilities. Persons with special needs are provided with services like special parking lots, toilet facilities, and sitting areas. Furthermore, all the staff are oriented to help all customers and make all of them feel comfortable with the services provided irrespective of their disabilities.
Conclusion:
Therefore, the Fujairah Customer Happiness Center is a model of efficiency and customer-oriented approach in the Emirate of Fujairah, especially in the sphere of ID card services.
The center is located in a strategic area and offers a wide range of services such as fingerprint capture, ID card issuance, renewal, replacement, and exemption from fines, making it easy for all residents and GCC nationals to access the services.
Furthermore, its well-developed facilities, qualified employees, and focus on customer care, including individual approach and multiple languages spoken by the staff, prove its concern for the clients’ needs and diversity.
The center not only improves the quality of public services but also contributes to the digitalization of the region and the strengthening of the community, which makes it the foundation of effective administration and social cohesion in Fujairah.